POLICIES

RETURN POLICY

At Olive Willow Birth, your health, safety, and satisfaction are important to us. Because our products include loose herbs, herbal teas, and herbal bath products intended for personal use, we have specific return guidelines designed to protect both our customers and the integrity of our products.

Non-Returnable Products

For health, safety, and quality-control reasons, we do not accept returns or exchanges on opened, used, or partially used herbal products, including:

• Loose or individual herbs

• Herbal teas and tea blends

• Herbal bath blends, soaks, and bath products

• Custom or specially prepared herbal blends

• Products that have been removed from their original sealed packaging

Once an herbal product has been opened or used, we cannot verify how it has been stored or handled. For this reason, we cannot safely resell these products.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, defective, contaminated, or contains an incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

• Photographs of any visible damage to the shipping box, when applicable

Do not use a product that appears damaged, compromised, contaminated, or otherwise unsafe.

After reviewing your claim, we may offer a replacement, store credit, or refund, depending on the circumstances.

Unopened Products

Unopened, unused products in their original packaging may be eligible for a return within 14 days of delivery.

To be eligible:

• The product must remain unopened and unused.

• The product must be in its original packaging and condition.

• The return must be approved by Olive Willow Birth before it is shipped back.

• The customer is responsible for return shipping costs unless the return is the result of an error on our part.

Because herbal products are sensitive to storage conditions, we reserve the right to decline a return if the product shows signs of improper storage, tampering, damage, or alteration.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving the wrong product or receiving a damaged product.

Please allow your financial institution additional processing time after a refund has been issued.

Order Errors

We carefully inspect orders before shipment. If we accidentally send you the wrong product or an incorrect quantity, please contact us within 7 days of delivery.

We will work with you to correct the error and, when appropriate, provide a replacement or refund at no additional cost to you.

Refused or Undeliverable Packages

Customers are responsible for providing an accurate and complete shipping address at checkout.

If a package is returned to us because of an incorrect address, an unsuccessful delivery attempt, or failure to retrieve the package, the customer may be responsible for the cost of reshipping the order.

If the package is returned to us and the products remain unopened and in resalable condition, we may offer a refund for the merchandise, less applicable shipping costs.

Lost or Stolen Packages

Once an order has been confirmed as delivered to the shipping address provided at checkout, Olive Willow Birth is not responsible for packages that are subsequently lost, misplaced, or stolen.

If your package appears to be missing, please first check with household members, neighbors, your building’s management or mailroom, and the applicable shipping carrier.

We will make reasonable efforts to assist with carrier inquiries when possible.

Product Safety

Our herbal products are prepared and packaged with care. If a product appears compromised in any way—including an unusual odor, visible contamination, damaged packaging, moisture intrusion, or other signs of spoilage—do not use the product. Contact us so we can evaluate the issue.

Customers are responsible for reviewing product ingredients and considering their individual needs before use. Our products are not intended to diagnose, treat, cure, or prevent disease and are not a substitute for professional medical advice.

Pregnant or breastfeeding individuals, children, individuals taking medications, and anyone with a medical condition should consult an appropriately qualified healthcare professional before using herbal products.

Our Commitment

We want you to feel confident purchasing from Olive Willow Birth while also maintaining responsible health, safety, and quality standards.

When an issue occurs with your order, please reach out to us. Although we cannot accept returns on opened or used herbal products, we will make a reasonable effort to resolve legitimate product or fulfillment concerns fairly and responsibly.

For return or refund inquiries, please contact us at [your email address] with your order number and a description of the issue.